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Senior New Product Introduction Engineer (NPI)

Location: San Francisco

Senior New Product Introduction (NPI) Engineer 

New Product Introduction At Synapse

Synapse is seeking a dynamic product realization team member to join our community! This role offers the right candidate the opportunity to collaborate on efforts in bringing new products to market. Synapse NPI focuses on making sure designs can be realized on quality, cost, and schedule targets. Our work frequently spans from concept development to production, and from one person providing supply chain support to 20-person cross-functional teams developing and bringing to production entire hardware products in high volumes.

Synapse aims to foster a creative work atmosphere with openness and trust, where engineers can work hard, learn and grow professionally, and maintain meaningful lives. Diversity of our ideas and experiences (technical and personal) enriches our teams, enabling us to push innovation further.

About Synapse’s San Francisco Office

In the heart of the SOMA district lies Synapse SF, a tight-knit group of product developers focused on tackling the latest engineering challenges. Synapsters get down to business on our open design floor, build and test cool things in the lab spaces, and discuss ideas over coffee in the kitchen. We stay connected with our Seattle counterparts with collaborative work and SF Synapsters build and maintain strong relationships by coming together in the upstairs loft for the weekly, catered, Wednesday Lunch and by organizing regular Thursday Actives like painting, pottery, and hiking to bond with the team.

Your Role

As a Senior NPI engineer at Synapse, you will bring your passion for great products and technology, and use that passion to shepherd innovative product designs into physical products ready for mass production. You will develop and oversee the realization of product designs into physical products, preparing the design, manufacturers, and our clients for new product introduction. 

On your projects, you will help ensure project success by developing schedules and manufacturing strategies, communicating hardware development manufacturing timelines to meet project goals, and hand off ownership back to the customer. The hand off happens at various points in the development depending on the opportunity. When conflicting product, schedule, or manufacturing requirements arise, you will research solutions and guide the team toward selecting the best path forward to meet the clients goals.


  • Provide guidance for transitioning product designs into manufacturing, inclusive of design and process reviews between the product development and manufacturing teams
  • Evangelize the value of early NPI team involvement in product development to both clients and internal teams
  • Serve as the focal point of communication for manufacturing-related topics with our clients
  • Support manufacturing line design and process optimization efforts
  • Act as key escalation point and owner for issues regarding sourcing
  • Facilitate technical review and approval of manufacturer-driven change requests
  • Coordinate with the development team, client, and partners to develop and deliver the required manufacturing test systems
  • Coordinate packaging design and fulfillment in tandem with a strategic manufacturing partner
  • Communicate with internal teams and customers the project status, progress, hurdles, and propose solutions
  • Document best practices and drive continuous improvements in our methods 

Required Qualifications

Manufacturing operations experience in hardware development, including sourcing of relevant raw and semi-finished materials and components, new product introduction, operations planning, factory management outsourcing, and manufacturing partnerships.

Be a team player with cross-discipline collaboration and project management skills, with experience developing efficient work plans for complex projects involving many groups, the ability to manage multiple projects simultaneously, and experience operating in a cross-cultural / international supply base.

Ability to work independently and within a multi-client environment; be a self-starter with a strong combination of business and technical knowledge base.

  • B. Sc. and/or M. Sc. in Manufacturing, Electrical or Mechanical Engineering
  • Minimum 8 years of relevant experience developing products with at least 2 years of manufacturing engineering or new product introduction experience
  • Experience with complex, international, and cross-functional teams 
  • Exceptional interpersonal skills with the ability to collaborate and liaison with other disciplines to enact the changes needed to accomplish DFx goals
  • Excellent documentation and project management experience such as creating timelines, production test specifications and SOPs.
  • Experience in a broad range of DfX categories
  • Experience working with off-shore and near-shore CMs
  • Ability to be a strong contributor and supportive member of a diverse team
  • Experience with providing Dfx recommendations at architecture to production stages

Desired Qualifications

  • Experience working in a consultancy or other customer facing environment
  • Experience in bringing products from concept to production
  • Experience with consumer electronics
  • Experience in SPC, statistical analysis, and yield improvement
  • Experience with RF products
  • Experience bringing products to production at 500K per year or greater QTY
  • Fluent in Mandarin or Spanish
  • Six Sigma certification

Employees may need to travel in and out of the country based on client and project needs up to two weeks at a time.

Synapse is an Equal Opportunity Employer (“EOE”).  We value diversity and strive to promote an inclusive culture.  We are committed to a work environment that respects and supports individuals and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.